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Ticket Tracker

Post go-live issue log
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New Ticket

You're editing as a Developer — you can only update Developer Status, Developer Remarks, and the attachment. Other fields are read-only.
As QA, you can edit this ticket, but Developer Status and Developer Remarks can only be changed by the assigned developer or a Super Admin.
Moving this to a different project will give it a new ticket number under that project's own numbering.
Only ever means "today" — this clears itself automatically the next day.

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Departments

Click a department above to manage its admins here. Only a Super Admin can assign or remove a department admin.

Projects

Categories

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Projects in this department

Access

Grant a user access to one project below, or to the whole department (all its projects, current and future).

Share This View

Anyone with the link can view and filter these tickets without logging in. They can't edit anything.

Bulk Import Tickets

Download the template below, fill it in (the "Reference" tab inside lists exactly which project names, priorities, statuses, and developer names are valid for your account), then upload the completed file.

Tickets

Today: Who's Working on What

Ticket NoTitlePriorityProjectStatus

Ticket History

Changed AtFieldOld ValueNew ValueChanged By

Reports

Effort tracking · Super Admin only
Department
Project

Estimated vs Actual Hours — by Department

DepartmentProjectsTicketsEstimated (hrs)Actual (hrs)Variance

Project Dashboard

Counts include sub-tickets. Click any pie slice to see exactly which tickets it represents, with a downloadable Excel of that list. Respects the Department/Project filters above.

Estimated vs Actual Hours — by Project

DepartmentProjectTicketsEstimated (hrs)Actual (hrs)Variance

Estimated vs Actual Hours — by Staff, per Project

DepartmentProjectStaffTicketsEstimated (hrs)Actual (hrs)Variance

Tickets — by Project, Category, Staff, and Developer Status

One row per combination that actually has tickets — respects the Department/Project filters above.
ProjectCategoryStaffDeveloper StatusTickets

Team Activity — Who Worked on What

Reconstructed from "Working Today" markings history — a cell shows every ticket that assignee marked as their day's work on that date. Color reflects that ticket's current status, not a historical snapshot: it's meant to show "how did that day's work turn out", not what it looked like at the time.
Fixed, on time Fixed, was late In progress, on time In progress, overdue Not started, on time Not started, overdue

Project Activity — Which Projects Had Work, Day by Day

The same data and colors as Team Activity above, grouped by project instead of assignee: each row is a project, and each chip is one ticket someone marked as their day's work on it, labeled with who worked on it and the ticket's number. A 🐞 marks a bug. Click a chip to open that ticket in a new tab. Respects the Department / Project filters at the top of Reports.
Fixed, on time Fixed, was late In progress, on time In progress, overdue Not started, on time Not started, overdue 🐞 Bug

Delayed Tickets — Developer Remarks

"Delayed" = past its Due Date and not yet Resolved. This lists each delayed ticket's own Developer Remarks grouped by project — it's a direct listing, not an AI-generated summary (this app has no LLM wired in to summarize with).
Ticket Bot